Returns & Exchanges
We want you to love your hair care journey, which is why we offer a 90-day satisfaction guarantee on all our products. If you are not completely satisfied with your purchase, you can return or exchange your items for a full refund within 90 days of the delivery date.
Initiate Your Return
Visit our online Returns Portal and enter your order number and shipping zip code to begin the process.
Select Your Preference
Choose whether you would like to exchange your item for a different product or receive a refund to your original payment method.
Print and Pack
Download your prepaid shipping label, securely pack your items in their original packaging if possible, and attach the label to the outside of the box.
Drop Off and Track
Leave your package at any authorized carrier location and keep your tracking number handy while we process your refund within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing